Privacy Policy

1. Who We Are

Plygrid Studio (“Plygrid,” “we,” “us,” or “our”) operates the website plygrid.co and provides custom CNC plywood pegboard configuration and ordering services. This Privacy Policy describes how we collect, use, and share your personal information when you use our website and services.

2. Information We Collect

We collect information in the following ways:

Information you provide

• Account information (name, email address) when you create an account via Clerk
• Order details (panel dimensions, shipping address, payment information) when you place an order
• Saved designs (panel configurations) when you save a design to your account
• Feedback and support requests submitted through our feedback widget

Information collected automatically

• Device and browser information (browser type, operating system, screen resolution)
• Usage data (pages visited, features used, referral source) via Google Analytics 4
• IP address (anonymized in analytics where possible)
• Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

• To process and fulfill your orders
• To manage your account and saved designs
• To send order confirmations and shipping updates via email
• To improve our website and services
• To analyze site usage and optimize the user experience
• To detect and prevent fraud
• To comply with legal obligations

4. Third-Party Service Providers

We share your information with the following third-party processors, solely for the purposes described above:

• Clerk — Authentication and account management
• Stripe — Payment processing (we never store your full credit card number)
• Resend — Transactional email delivery
• Neon — Database hosting (PostgreSQL)
• Google Analytics 4 — Website analytics (with IP anonymization)
• Cookiebot — Cookie consent management
• Vercel — Website hosting

We do not sell your personal information to third parties.

5. Data Retention

• Account data: Retained until you delete your account
• Order data: Retained for 7 years to comply with tax and accounting obligations
• Analytics data: Retained per Google Analytics default settings (14 months)
• Cookies: See our Cookie Policy for specific retention periods

6. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Delete your personal information (you can delete your account at any time from your Account page)
• Opt out of the sale or sharing of your personal information (see our Do Not Sell or Share page)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, email us at privacy@plygrid.co. We will respond within 45 days.

7. Children's Privacy (COPPA)

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at privacy@plygrid.co.

8. Security

We implement industry-standard security measures to protect your personal information. All data is transmitted over HTTPS, payments are processed securely through Stripe (PCI DSS compliant), and access to our systems is restricted to authorized personnel.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Plygrid Studio
Email: privacy@plygrid.co